Privacy Policy

This Privacy Policy explains how Classical Homoeopathic Clinic (operated by Dr. Rakhi Raju) collects, uses, stores, and protects personal information when you use https://iamdrrakhi.com, contact us, book an appointment, or submit information through our advertising forms (including Meta / Facebook / Instagram lead forms).

By using our website or submitting your details to us, you agree to this policy. If you do not agree, please do not submit personal information through our channels.

1. Who we are

• Clinic: Classical Homoeopathic Clinic
• Doctor: Dr. Rakhi Raju, BHMS
• Address: Vattukunnu Junction, Mulanthuruthy, Ernakulam, Kerala 682314, India
• Website: https://iamdrrakhi.com
• Email: [email protected]
• Phone / WhatsApp: +91 70340 71547

For privacy questions or requests, contact us using the email or phone above and mention "Privacy request" in the subject or message.

2. Information we collect

We may collect the following categories of information:

2.1 Information you provide

• Name and contact details (phone, email, WhatsApp number)
• City / location or preferred consultation type (clinic visit or online)
• Appointment preferences and messages you send us
• Health-related information you choose to share (for example symptoms, history, or reason for consultation) via forms, messages, calls, or consultations
• Any other details you voluntarily submit through website forms, lead ads, or chat

2.2 Information from advertising and lead forms

• When you submit a Meta (Facebook / Instagram) lead form or similar ad form, we receive the fields you complete (such as name, phone, email, and any custom questions)
• Campaign or ad identifiers needed to manage and measure our advertising

2.3 Automatically collected information

• Device and browser type, approximate location derived from IP, pages viewed, and referral source
• Analytics events (for example via Google Analytics) such as page views and button clicks, used in aggregated or pseudonymous form where possible
• Cookies or similar technologies required for site function, analytics, or advertising measurement

3. How we use your information

We use personal information to:

• Respond to enquiries and provide customer support
• Schedule, confirm, and manage clinic or online consultations
• Deliver homeopathic consultation and related clinical communication
• Send appointment reminders or follow-up messages you would reasonably expect
• Operate, secure, and improve our website and services
• Run and measure advertising (including lead generation) and understand what content is useful
• Comply with legal, professional, and record-keeping obligations

We do not sell your personal information. We do not use lead-form data to build or sell unrelated marketing lists.

4. Legal bases and sensitive information

We process information because it is needed to respond to your request, provide a service you asked for, pursue legitimate interests in running the clinic and website, or meet legal duties. Health-related details are treated as sensitive: we only use them for consultation, care coordination, and related communication, with access limited to the clinic team as needed.

5. Meta lead forms and advertising

If you submit a form through Facebook or Instagram ads, Meta collects that information according to Meta's terms and policies and shares the lead with us so we can contact you about our services. You can manage ad preferences in your Meta account settings. Our use of any data we receive from those forms is covered by this Privacy Policy.

Our advertising may use platform tools (for example Meta pixel or conversion events, where enabled) to measure campaign performance. Those tools are governed by the relevant platform's policies in addition to this notice.

6. Booking tools and other processors

We use trusted service providers to operate the clinic online, which may include:

• Calendly – appointment scheduling (booking link)
• Google – analytics, maps, email, and business tools
• Meta Platforms – Facebook / Instagram pages, messaging, and ads (including lead forms)
• Hosting / CDN providers (for example Cloudflare) that deliver this website
• Phone and messaging providers you use to reach us (calls, SMS, WhatsApp)

These providers process data on our behalf or as independent controllers under their own policies when you interact with their products directly.

7. Sharing of information

We may share information only:

• With service providers who help us run the website, bookings, communications, or ads
• When required by law, regulation, or professional obligation
• To protect the rights, safety, or property of patients, the clinic, or the public
• With your direction or consent (for example if you ask us to coordinate with another provider)

8. Retention

We keep personal information only as long as needed for the purposes above, including clinical and administrative records where applicable, dispute handling, and legal requirements. Lead enquiries that do not become patients are typically retained only as long as needed to respond and for short-term follow-up, then deleted or minimised. Website analytics may be kept in aggregated form for longer.

9. Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, or misuse. No method of transmission or storage is completely secure; please use caution when sharing sensitive details over messaging apps or public networks.

10. Your choices and rights

Subject to applicable law (including India's digital personal data protection framework), you may:

• Request access to personal information we hold about you
• Ask us to correct inaccurate information
• Request deletion of information we no longer need to keep
• Withdraw consent where processing is based on consent
• Opt out of non-essential marketing messages (clinical or appointment messages may still be sent when needed)

To exercise these rights, email [email protected] or call +91 70340 71547. We may need to verify your identity before fulfilling a request.

11. Children

Our services may involve care for children when a parent or legal guardian initiates contact and provides information. We do not knowingly run lead ads that target children. If you believe a child provided information inappropriately, contact us and we will take appropriate steps.

12. International visitors

The clinic is based in India. If you contact us from another country (including for online consultation), your information may be processed in India and in countries where our service providers operate.

13. Third-party links

Our website may link to third-party sites (social profiles, maps, articles, booking tools). Their privacy practices are their own. Please review their policies before submitting data on those sites.

14. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will change when we do. Continued use of the website or submission of information after an update means you acknowledge the revised policy.

15. Contact

Classical Homoeopathic Clinic
Dr. Rakhi Raju, BHMS
Vattukunnu Junction, Mulanthuruthy, Ernakulam, Kerala 682314, India
Email: [email protected]
Phone / WhatsApp: +91 70340 71547
Website: https://iamdrrakhi.com

This page is provided for transparency and to support advertising and website compliance. It is not formal legal advice. For specific legal questions, consult a qualified professional.